WHAT I DO AND HOW I DO IT.
In case I haven’t it covered elsewhere on my site, here’s some more information about working with me and/or purchasing my brave, bold and colorful art to spice up your home. These are the frequently asked questions.
Can’t find your question here? No worries! Just reach out and ask away — I’ll get back to you as soon as I can!
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WHAT'S THE DIFFERENCE BETWEEN A PRINT ON PAPER AND CANVAS?
A giclée print on paper is like a high-end art print, made with special archival inks for rich colors and fine details — perfect for framing. A canvas print gives you that classic, gallery-style look, ready to hang without a frame. Both are top quality, it just depends on your style!
WHAT MATERIAL IS USED FOR FINE ART PRINTS?
What paper do you use for printing?
I use Hahnemühle German Etching 310gsm, one of the most popular and highly regarded fine art papers in the world. This heavyweight, acid-free paper has a beautifully textured, velvety surface that enhances depth and detail, making it a favorite among artists and collectors. Its museum-quality durability, combined with exceptional color reproduction, ensures that each print remains vibrant and long-lasting for decades. Perfect for fine art reproductions, this paper meets the highest archival standards.
And the canvas?
All canvas prints are hand produced in the Netherlands. They are exceptional quality and capture almost all the detail of the original.
DOES THE CANVAS COME WITH A HANGING SYSTEM?
Yes, it does. Each canvas print comes with a free hanging system. This patented system is specially designed to make hanging the canvas quick and easy.
WHAT KIND OF FRAMING DO YOU USE?
Canvas prints
For canvas prints, I use a floating frame, a sleek and modern frame that surrounds the canvas without touching it, creating a beautiful “floating” effect. This enhances the artwork’s exclusive appearance—highly recommended! Floating frames are available in Black, White, and Oak.
Fine art prints on paper
For fine art prints on paper, framing is not included at this time (though this may be an option in the future).
Original artworks
For original artworks, framing depends on the piece. Some works are sold framed, while others give you the flexibility to choose your own frame. We can discuss framing options together.
Limited edtions
For limited editions, framing details vary by collection. Please check the product description for specific information.
All frames I use are high quality, ensuring the best presentation and protection for your artwork.
CAN I SEE HOW THE ART WILL LOOK ON MY WALL BEFORE BUYING?
Absolutely! I can create a room mockup just for you. Simply send me a photo of your wall (with a bit of the room included), and I’ll work some magic to show you exactly how the artwork will look in your space. It’s a great way to be sure your new piece fits perfectly before making a decision! More information about my ‘see my art on your wall‘ service.
WHERE DO YOU SHIP TO?
I ship to most countries worldwide and shipping is included in the price of your artwork.
HOW LONG DOES DELIVERY TAKE? AND HOW DO I KNOW WHEN TO EXPECT MY ORDER?
If you have ordered a print, please kindly allow up to 5 business days to process and pack your order before the order is dispatched for delivery.
Shipping NL-BE takes 3-5 business days.
Shipping EU takes 3-8 business days.
Shipping worldwide takes 5-10 business days.
Once your order has been given processed, you will receive a shipment notification email with an estimated delivery date and tracking code.
For originals, please have a little more patience as this takes a little longer. It can take up to 2 weeks, before your parcel is shipped.
CAN I COMMISSION A CUSTOM PIECE?
Unfortunately, no—I no longer offer commissioned pieces. I’ve decided to step back from commissions to focus on my own creative flow and let my work evolve naturally. But who knows? If I ever change my mind, my mailing list will be the first to know! Sign up to stay in the loop.
WILL MY ART PRINT / ORIGINAL BE HANDSIGNED?
All originals and limited editions are handsigned and come with a certificate of authenticity. If you order a (canvas) print, the work is signed too (it’s in the print), but no certificate is included.
DUTIES AND TAXES
My studio is operated in the Netherlands and is not liable for import fees on any products purchased. It is your responsibility to pay any duties, value added tax or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned to my studio. Provided that the product is in its original condition, we will refund you the cost of your purchase (minus the costs of shipping to your country).
the goods i received are damaged
Although all artworks are packed with ultimate care, it can happen that your order is damaged during shipment. Luckily this is very rare. In case you have received a damaged delivery, please contact me within 48 hours after your received the parcel. You can send an email to lon@noralon.com with your order number and a clear picture of the damaged goods.
return policy
Although I am pretty confident that you will looove your new piece of art and I am committed to offering the highest quality art products for you to enjoy… it ofcourse can happen that you are not happy with your purchase. All articles bought from www.noralon.com are therefor refundable within 14 days upon receipt.
Please send an email to lon@noralon.com to request for return.
Below you will find the policies on returns for each product.
* To be eligible for a return, your item must be in the same condition that you received it. *
Art Prints (eligibility varies): Prints are very delicate (one could say extremely). My quality control and sanitary standards are quite strict and most prints cannot be re-sold upon return. Only if prints are unhandled and in their original packaging, they will be eligible for return. If returned prints are deemed unfit upon inspection for any reason, I reserve the right to deny a refund.
Vases (eligibility varies):
As you can imagine, the glass vases are extreme delicate. Therefor it is important to return the vase in their original packaging. If returned vases are deemed unfit upon inspection for any reason, I reserve the right to deny a refund.
Originals (not eligible): All original purchases are final; as they come with a special, personalised gift just for you.
Please note that shipping fees on any and all returned items within good faith are not covered by me. When received a damaged or wrong item, of course shipping fees will be on me.
refund policy
Your refund will be issued back to the original payment method. As your order has been sent to a destination within the EU, all sales taxes will be refunded. I will send you an email to confirm your return has been received and refund processed.
Although I do my best to process your refund as soon as possible, please note that refunds can take up to 30 working days to show on your account. This is due to varying processing times between payment providers. Your shipping costs will be excluded from the refund, unless you received a wrong item.
I will only refund from the moment that I have received the work back in my studio.